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Where Industry Leaders Drive Shared Services Excellence

  • 18th November 2025
  • JW Marriott Hotel Marina, Dubai UAE
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About NextGen Shared Services Conference & Awards

Building on the success of the first-ever Middle East Shared Services in the Kingdom of Saudi Arabia, the journey now continues in the UAE. That milestone edition showcased how shared services are transforming business operations across the region.

The NextGen Shared Services Conference & Awards, taking place on 18th November in Dubai, UAE, is the region’s premier platform celebrating innovation, excellence, and transformation in Shared Services and Global Business Services. Bringing together senior executives, transformation leaders, and digital pioneers, the event offers insights that are regionally relevant and globally informed.

This year’s edition highlights next-gen operating models, AI, intelligent automation, and data-driven strategies, shaping agile, scalable, and customer-centric shared service functions across finance, HR, procurement, IT, and more. Whether optimizing an SSC, launching a digital GBS, or transforming service delivery, this is the must-attend event to benchmark, network, and celebrate success in the UAE, across the GCC, and globally.

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Speakers

SENIOR PRINCIPLE, GBS AND BUSINESS CONSULTING, ERNST & YOUNG
Gavin John Maxwell(Conference Chairman) SENIOR PRINCIPLE, GBS AND BUSINESS CONSULTING,
ERNST & YOUNG
Mohamed Tolba SENIOR VICE PRESIDENT MAJID AL FUTTAIM GLOBAL SOLUTIONS
Mohamed TolbaSenior Vice President, Majid Al Phuttaim Global Solutions
Arafat Al Yafei
Arafat Al YafeiExecutive Management, EDGE GROUP PJSC
Morad Al Shark
Morad Al SharkHead of AI Cognitive Solutions and Gen AI, E&
Mouza Al Mazrouei
Mouza Al MazroueiDepartment Manager, Quality Management, ADNOC
Dr. Mira Zakharia
Dr. Mira ZakhariaHead of Human Resources, Ras Al Khaimah Tourism Development Authority
Arno Gruner SVP - GROUP FINANCE SHARED SERVICES DUBAI HOLDING
Arno GrunerSVP - GROUP FINANCE SHARED SERVICES DUBAI HOLDING
Bala Chandran
Bala Chandran Partner and Managed Services Leader PwC Middle East
Hrshi Kapoor, PhD
Hrshi Kapoor, PhDHead of Service Excellence Solutions+
DIRECTOR MIDDLE EAST – ISAW.ORG, GROUP SVP – SHARED SERVICES, BAPCO ENERGIES
Mahavir KothariGroup SVP SHARED SERVICES,
BAPCO ENERGIES
CHIEF TRANSFORMATION & BUSINESS EXCELLENCE OFFICER EMICOOL
Ezzeddine JradiCHIEF TRANSFORMATION & BUSINESS EXCELLENCE OFFICER EMICOOL
Abdulla AlNuaim, VICE PRESIDENT, SHARED SERVICES SAUDI POST
Abdulla AlNuaimVICE PRESIDENT, SHARED SERVICES SAUDI POST
DIRECTOR ADVISORY KPMG LOWER GULF LIMITED
Nipun SethiDIRECTOR ADVISORY KPMG LOWER GULF LIMITED
SENIOR DIRECTOR - BUSINESS EXCELLENCE & SHARED SERVICES AMERICANA FOODS
Sangeeta PrasadSENIOR DIRECTOR - BUSINESS EXCELLENCE & SHARED SERVICES AMERICANA FOODS
VICE PRESIDENT HUMAN RESOURCES, DUBAI HOLDING GROUP SERVICES
Edwin HageVICE PRESIDENT HUMAN RESOURCES, DUBAI HOLDING GROUP SERVICES
Rumana Banu EVP AND HEAD OF SHARED SERVICES & STRATEGIC OUTSOURCING
Rumana BanuEVP AND HEAD OF SHARED SERVICES & STRATEGIC OUTSOURCING, Rakbank
Eng. Alaa Mahjoub
Eng. Alaa MahjoubDigital Business Advisor & former Senior Data Management Expert Abu Dhabi Department of Transport.
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Executive Roundtables

An exclusive, closed-door forum designed for senior executives to exchange insights on the industry’s most pressing challenges and future opportunities. These high-level dialogues are supported by leading organizations at the forefront of innovation and change.

This year’s discussions will spotlight three crucial themes shaping the future of shared services and enterprise transformation:

AI, Agility & the Next Frontier of GBS

Talent, Transformation & the Future Workforce

Sustainability, Governance & Enterprise Value

Key Highlights

AI in Action

Revolutionizing shared services with intelligent automation and predictive analytics.

Hybrid & Global Models

Deep dives into intelligent automation and AI transformation

Touchless Digital Operations

Scaling finance, HR, procurement, and IT through cloud and digital transformation.

Sustainable & ESG-Driven Services

Embedding green IT, ethical AI, & corporate ESG commitments in operations.

Future-Ready Talent

Building hybrid, digitally-skilled teams for next-gen SSCs and GBS.

Secure & Responsible AI

Ensuring trusted, compliant, and cyber-resilient shared services environments.

Key Themes

Reimagining Shared Services for a Digital-First Enterprise

Intelligent Automation, RPA, and AI in Service Delivery

Global Business Services (GBS) Strategy & Operating Models

Talent, Culture & Capability Building in SSCs

Cloud-Enabled Scalability and Data-Driven Insights

Governance, Risk, and Performance in Multi-Function SSCs

Celebrating Excellence through the NextGen Shared Services Awards

Why Should you Attend

  • Benchmark with top GCC & global shared services leaders

Compare performance, processes, and strategies with industry-leading organizations.

  • Upskill teams and future

Proof your workforce - Access frameworks and best practices to build digital-ready, high-performing teams.

  • Discover AI, automation, cloud, and next-gen innovations

Explore the latest technologies transforming SSCs and GBS operations.

  • Network with executives, thought leaders, and solution providers

Connect, share ideas, and forge partnerships with industry influencers.

  • Learn actionable strategies to optimize and scale operations

Gain practical insights to enhance efficiency, agility, and enterprise value.

  • Celebrate and learn from award winning organizations

Draw inspiration from leaders setting benchmarks in innovation and excellence.

Who Should Attend?

  • Government & Public Sector

Gain practical insights to enhance efficiency, agility, and enterprise value.

  • Oil & Gas, Utilities & Infrastructure

Operations leaders, process excellence managers, GBS/SSC heads

  • Financial Services & Banking

CFOs, finance directors, SSC/GBS leaders, digital transformation managers

  • Telecommunications & IT Services

CIOs, IT managers, automation and AI specialists, shared services heads

  • Healthcare & Life Sciences

HR, finance, and operations leaders driving shared services transformation

  • Retail & Consumer Goods

Procurement, finance, and HR executives leveraging automation and digital strategies

  • Manufacturing & Industrial

Shared services managers, transformation leaders, process and analytics specialists

  • Logistics & Supply Chain

Shared services managers, transformation leaders, process and analytics specialists

Event Objectives

Showcase Innovation in shared services

Highlight how leading organizations are leveraging digital tools, intelligent automation, AI, and data to revolutionize their service delivery models across finance, HR, procurement, IT, and more.

Explore the Future of Global Business Services

Provide insights into emerging GBS strategies, integrated operating models, and transformation frameworks that enable enterprise agility and scalability.

FOSTER KNOWLEDGE SHARING & COLLABORATION

Provide insights into emerging GBS strategies, integrated operating models, and transformation frameworks that enable enterprise agility and scalability.

RECOGNIZE EXCELLENCE THROUGH THE NEXTGEN AWARDS

Highlight how leading organizations are leveraging digital tools, intelligent automation, AI, and data to revolutionize their service delivery models across finance, HR, procurement, IT, and more.

SUPPORT CAPABILITY BUILDING & TALENT DEVELOPMENT

Highlight how leading organizations are leveraging digital tools, intelligent automation, AI, and data to revolutionize their service delivery models across finance, HR, procurement, IT, and more.

ENABLE STRATEGIC NETWORKING

Facilitate high-value connections among peers, solution providers, and thought leaders to explore partnerships, uncover new opportunities, and stay ahead of industry trends.

Venue Details

JW Marriott Hotel Marina, Dubai UAE

FLOOR PLAN

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